%20(2).png?width=2000&height=1110&name=MEA%20Coming%20Soon%20v2%20(8.5%20x%2011%20in)%20(2).png "MEA Coming Soon v2 (8.5 x 11 in) (2)")
Powerful Upgrades to the Cash & Treasury Management User Experience
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Enhanced customizations and unparalleled control over your filters, dashboards, and user permissions
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Best-in-class security practices with tokenization upgrades
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New notification personalization to make sure you receive the notifications you want, the way you want them
Training Webinars
In case you missed it, you can view a previously recorded training webinar below to make sure you are up to speed on the upgrades and what steps you need to take to ensure a smooth transition to your new platform.
User Guides
The Treasury Management user guides have been updated and are available for download below:
Important Dates & Information
Friday, February 9
Beginning at 4pm on Friday, February 9th, until the morning of Monday February 12th, all Online and Mobile Banking Services will be in view-only mode while we upgrade to our new online banking platform. You will have access to your accounts to view balances and transactions, but services such as Transfers, Bill Pay and Mobile deposit will be unavailable.
Monday, February 12
Stride Bank’s New Online and Mobile Banking platform will be live. If you use the Stride Bank Mobile Banking App, depending upon your device settings your app will be auto-updated or you will be prompted to update to the newest version.
Online Banking Access
You will still access your online banking through our website at stridebank.com.
Logging In For The First Time
Please follow these instructions the first time you login to the new online banking platform:
- Enter your current Stride Online Banking ID as your User ID and the last 4 digits of your SSN/TIN as your Password. If you are logging in as a Treasury Management user on behalf of your employer, you will enter the last 4 digits of the company’s TIN.
- Complete the Identity Verification steps and enter your security code. You may “trust” your device to bypass this step for future logins.
- Update your User ID if desired, and create a password. You may use your existing password (as long as it meets the requirements) or create a new password.
- Accept the updated Terms and Conditions. You MUST click to open the PDF before you are able to toggle your acceptance of the agreement.
Identity Verification Steps
We have added an “Out of Band Authentication” security step to ensure the safety of your account(s). You will be asked to select a delivery method to receive your unique 6-digit security code via email, automated call or text.
When you enter the code you will be prompted to confirm the User ID and password you want to use for the new site going forward.
If you do not see your preferred method of communication, please call the bank to update your contact information. To bypass the identity verification step during future logins, you may “trust” your computer or device. You may store up to 5 trusted devices (computer, phone, tablet, etc.). Please be aware that clearing your cookies will result in the need to complete the identity verification step again.
Login Credentials
Please refer to the listed requirements when updating your password and/or username. If your previous password and/or username meet the requirements, you may choose to establish the same credentials for the new platform.
Online Bill Pay
There will be no changes to our Online Bill Pay service. Your scheduled payments will be sent without interruption and all payee and payment history will be included in the transition to the new platform. However, please keep in mind Online and Mobile Banking will be in view-only mode during the weekend update, so we encourage you to complete any payment scheduling or transfer needs prior to 4 PM on Friday, February 9. You will have access to Bill Pay when Online and Mobile Banking are available again the morning or Monday, February 12.
ATTENTION Quickbooks, Quicken, and Mint Users
Stride Bank is upgrading our online and mobile banking system on February 12, 2024. This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.
The conversion instructions reference two Action Dates. Please use the dates provided below:
1st Action Date: February 9, 2024 by 4pm
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
2nd Action Date: February 12, 2024
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Conversion instructions can be downloaded from the links below. Please use the conversion guide that applies to the Quickbooks/Quicken software you use:
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
- Mint
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
Please review the appropriate conversion guide and follow the step-by-step instructions. If you have any questions, contact Stride’s Customer Service at (580) 233-3535 or email us at customerservice@stridebank.com. Treasury Management Online Banking clients may email us at treasurymgmtsupport@stridebank.com.
We are thankful for your business and excited for you to benefit from this upgrade!